Frequently Asked Questions

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When can I start after applying?

Once your application is reviewed, you will receive a call within 3-5 business days to discuss next steps.

Do I need to take an assessment?

Yes, all candidates must complete an assessment to evaluate customer service and technical skills.

How soon will I get a phone call after submitting my assessment?

Typically, within 48 hours of passing the assessment, you’ll receive a scheduling call.

Do I need prior customer service experience?

While prior experience is a plus, it’s not required—we train motivated candidates.

Is there a fee to join?

There may be minimal fees, such as for background checks, but all costs may be reimbursed after servicing for 90 days—ask your recruiter for details.

How do I know if I've been selected?

You will receive contact by phone or email within 48 hours of your application.

What equipment do I need?

You must have a reliable computer, high-speed internet, a headset, and a quiet, dedicated workspace.

Do I need a mobile phone?

Yes, you need a mobile phone for two-step authentication to securely access your account.

What phones can be accepted?

Any iOS or Android-based mobile device is acceptable for the two-step authentication process.

Do I need a webcam?

You will need a webcam for training; however, not all programs require you to be on camera during live calls.

Do I need a headset?

Yes, a hardwired USB headset is required to ensure clear and consistent phone audio quality.

How do I get paid?

Payments are made via direct deposit.

Do you offer bonuses?

Yes, SBFB Staffing offers bonuses for strong performance metrics, including key KPIs and consistent attendance.

Do you offer daily pay?

Some programs do offer daily pay, depending on the client and scheduling.

Will I receive a W-2?

No, all positions are independent contractor roles, and you will receive a 1099 for tax purposes.

Can I choose my own schedule?

Yes, you’ll have flexibility to choose your hours, though availability may depend on program demand.

How many hours a week do I have to work?

We recommend at least 25 hours a week to keep your account active.

Do I have to work all holidays?

It depends on the program you are assigned to; some programs require holiday coverage, while others do not.

Can I use Wi-Fi?

No, to keep calls clear and consistent, you are required to have a wired internet connection (ethernet cord) directly to your modem.

Can I use a laptop?

Yes, you can use a laptop or desktop; mobile phones and tablets are not permissible.

What size hard drive do I need?

You need 20 GB or more of available space, but 60 GB or more is recommended for minimal issues.

How much RAM do I need?

The minimum required is 4 GB of RAM, but we strongly recommend 8 GB for better performance.

What operating system can I use?

We recommend using Windows 11 for the best compatibility and performance.

Is my personal information secure?

Yes, we do not share your information with any outside or third parties. Your data stays in-house, is kept private, and is encrypted to ensure your security.

Is my personal information secure?

Yes. We do not share your information with third parties. Your data stays in-house, is access-controlled, and is encrypted in transit and at rest.

How is my data used?

We use your information strictly to evaluate fit for client programs and to support onboarding and scheduling—nothing more.

Do clients see my personal details?

Only essential professional details are shared to match you with opportunities. Personal contact info is disclosed only when required for engagement and onboarding.

How can I request data deletion?

You can request deletion at any time by contacting our support team. We’ll confirm once removal is complete across our systems.